Returns & Exchange Policy
• 60 Day Comfort Guarantee Terms & Conditions:
New mattresses take time to break-in and for sleepers to get used to them. Many customers are not completely satisfied for the first few days, even a couple weeks until the bed breaks in. Because of this, we ask you to sleep on it for a minimum of 30 nights to allow for this adjustment period. After those first 30 nights, if you are still not completely comfortable, we will do our best to pair you with the right mattress within 60 nights of your original mattress delivery date. Subject to the above guidelines, our 60 Night Comfort Guarantee is valid for one exchange or one return per purchase, which must be done within 60 days of the delivery date of your original mattress. Purchase of a waterproof mattress protector from Quality Sleep is required to qualify for the 60 Night Comfort Guarantee.
• Mattress Exchange Policy:
You may exchange your mattress once, with a processing fee of $99.99*, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $500), OR you can return it with a return delivery fee of $99.99* and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $750). Quality Sleep is unable to exchange or return stained, unsanitary or damaged mattresses under the 60 Night Comfort Guarantee.
• Bedding Exchange Policy:
We will authorize a one-time exchange on bedding within thirty (30) days of purchase. Bedding may not be returned for a refund. Clearance merchandise is not returnable. Original proof of purchase is required.
Please note that our 60 Night Comfort Guarantee is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable foundations, furniture or other accessories. All special-order sizes (California King, Split Cal King, Split King, Twin XL, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. See store for complete details.