Returns & Exchange Policy
We strive to provide the best customer experience and the best sleep products to exceed your expectations, however if in the event that you are not completely satisfied, we offer the option to exchange or return your mattress within 60 days of purchase (with purchase of a mattress protector). You may exchange or return your new mattress within the first 60 days of purchase subject to the following conditions. You must keep it for 30 days to allow the padding to settle and truly experience the product as well as give your body time to adjust to a new sleeping surface, at which time if you are not satisfied you may contact us and make arrangements for either a one-time exchange or for the return of your mattress and/or box springs. A 20% return stocking fee applies to returns, and home delivery fees are not refundable. In case of a one-time exchange, we will exchange the mattress for another mattress of the same size, you must pay the difference in price if the item is of greater value, and the difference in price will not be refunded if the item is of lesser value. A processing fee of $99.99 for local areas, or a processing fee equal to the amount of the original delivery fee charged for extended area delivery, will be charged for the exchange or return of a mattress and/or box springs. For sanitary reasons and the ability to restock the mattress, the 60 night comfort guarantee and the ability to exchange or return the mattress is dependent upon purchasing a waterproof mattress protector from Quality Sleep on the same day as the mattress is purchased. Failure to purchase a waterproof mattress protector at the time of mattress purchase disqualifies purchaser from the 60-night comfort guarantee. Stained, damaged, clearance, closeout, “AS IS”, and special order products are not covered by the 60-night comfort guarantee and do not qualify for return or exchange. The manufacturer law label must be attached in the original position on the mattress to qualify for exchange or return.
Bedroom Furniture, special order merchandise, display bed models, clearance items, adjustable foundations, items with a discount of 50% or greater, and closeout mattresses do not qualify for the 60-Night Comfort Guarantee, as these sales are final.
• Adjustable Foundations
Adjustable foundations are excluded from the in-home trial policy, and are NOT RETURNABLE.
• Bedding Exchange Policy
We will authorize a one-time exchange on bedding within thirty (30) days of purchase. Bedding may not be returned for a refund. Clearance merchandise is not returnable. Original proof of purchase is required.